Results for Customer Service

Customer service skills are a valuable addition to your resume, whether you're looking for a job in customer service or you want to emphasize your expertise in a different type of position that involves face time with clients.

Consistently delivering good service starts by defining what the service experience is that you want clients to have.

Twelve ways social media extends customer service.

Get your employees to do this one thing to create a better culture.

Inspirational stories of great people and companies going above and beyond.

A perfect customer experience doesn't need to be created. To make our customers happy we need to remove things which stand in the way of our communication.

Both online and offline businesses are using social media to market their brands to their target audiences, which is why social media CRMs are beneficial.

Customer Service Expert Tip: Make it Easy for Good Customers [video]

Providing excellent customer service is an ongoing process for every business. Learn about nine ways to start providing great customer service.

Technology is changing, which means our approaches to customer service must change too. Check out this guide to learn more about using social media for customer service.